Shipping Policy & FAQs

*Please expect delays in dispatch during the Christmas period.
Thank-you for your patience.
We are a small business with hand-made products and are working extremely hard to get your orders out as soon as humanly possible*

Click here for Australia Post Christmas cut off dates

By purchasing from our store you agree to:

Make sure to check your parcel straight away upon receiving. If there are any issues with your order, please contact us immediately.
We can only replace incorrect or damaged items when we have been notified within 3 days of receiving. 

Please ensure your delivery address is correct. Once the items have been shipped, Jericho Australia take no responsibility for any incorrect / invalid addressed parcels.

If your parcel is returned to us and requires re-shipping, the cost of re-shipping is the customers responsibility.

When will my order be shipped?

We dispatch orders daily Monday-Friday (excluding QLD Public Holidays).

Please note- The Express Post option does not mean that your order will be dispatched as a priority over other orders that are ahead of yours.
The cost of Express Post goes directly to Australia Post for their own priority delivery service. 

We typically dispatch orders next business day.
During extremely busy & sale periods- please expect some delays.

What is the cost of shipping?

Free Express Shipping is provided by Jericho for all orders $120+ (Australia Wide).

For orders below $120, we have both standard and express shipping options available.

Courier - Australia Post

Flat Rate 

🛻 Standard Shipping = $8.00

✈️ Express Shipping = $12.00

Where do you ship from/to?

We ship from our QLD warehouse in North Lakes, Brisbane, 4059.

We ship within Australia & worldwide

*Countries outside Australia/NZ have a flat rate delivery fee of $20 AUD

Please ensure a safe place for your delivery, as no signature is required.

How long does shipping take? 

Express Post - Typically 1-3 Business Days

Standard Post- Typically 1-10 Business Days (depending on location)

Please click here to view the Australia Post Website for more information on shipping times to your location.

You will receive an email to notify you of your order confirmation.

Once your package has been picked up by Australia Post, you will receive a shipping confirmation email which contains your tracking number. 

Can I pick up my order in store? 

Yes ! We offer a Click & Collect service from our Brisbane, North Lakes Warehouse. 4504.
Please select the Click & Collect option at the checkout. 

Can I shop in store? 

Yes ! in Brisbane we have our North Lakes warehouse/shopfront location -
10/47 Cook Court, North Lakes, QLD 4509
Monday-Friday (8.00am-3.00pm) & Saturday (8.00am-1:00pm)
Excluding QLD Public Holidays

We also have our NEW Westfield Chermside, Brisbane Pop Up Store
(Out the front of EB Games)

We would love to see you.