Shipping Policy & FAQs

By shopping with Jericho Australia, you agree to the following terms:

Check Your Order

Please inspect your parcel as soon as it arrives.
If there are any issues (damaged or incorrect items), contact us within 3 days of delivery so we can help sort it out.
Unfortunately, we can’t replace items reported outside this timeframe.

Delivery Address Responsibility

Make sure your delivery address is correct before completing your order.
Once dispatched, Jericho Australia is not responsible for parcels sent to incorrect or incomplete addresses.
If your parcel is returned to us and needs to be re-shipped, the cost of re-shipping is the customer’s responsibility.

Order Dispatch Times

We dispatch orders daily, Monday to Friday (excluding QLD public holidays).

Note:
Selecting Express Post at checkout does not fast-track your order's dispatch—your order will be packed in the queue it was received.
The Express fee covers Australia Post's faster delivery service only.

Most orders are dispatched next business day
Please allow extra time during sales or peak periods

Shipping Rates

📦 FREE Standard Shipping on all orders $99+ (AU only)

Orders under $99:

🛻 Standard Shipping: $8.00
✈️ Express Shipping: $12.00

Carrier: Australia Post

🌏 International Shipping:

Flat rate of $20 AUD (outside Australia/NZ)

Please ensure a safe drop-off location—no signature required on delivery.

Shipping Timeframes

Within Australia:

✈️ Express: 1–3 business days
🛻 Standard: 1–7 business days (location dependent)

Tracking is sent via email once your parcel is picked up.
Want more info? Check delivery timeframes on the AusPost website.

Click & Collect

✅ Yes, we offer Click & Collect from our warehouse:
10/47 Cook Court, North Lakes QLD 4509
Select the option at checkout and we’ll let you know when it's ready.

Can I Shop In-Store?

Absolutely! Visit us at:

🧔 Jericho Warehouse & Store
10/47 Cook Court, North Lakes QLD 4509

Mon–Fri: 8:00am–3:00pm
Sat: 8:00am–1:00pm
(Closed on QLD public holidays)

🛍️ Westfield Chermside Pop-Up Store
Located outside EB Games

We’d love to see you in person!