FAQ

When will my order be shipped?

We generally dispatch orders on Monday, Wednesday & Fridays.

The Express Post option does NOT mean that your order will be dispatched as a priority before other orders ahead of yours. 

The cost of Express Postage goes straight to Australia Post for their own priority delivery service. 

We have both standard and express shipping options with Free Shipping available for orders over $100

Once the items have been shipped Jericho Australia take no responsibility for any lost or damaged parcels. All lost, damaged or parcels claimed delivered are to be taken up with the carrier.

Please Note- Jericho Australia takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.

Where do you ship from?

We ship from our QLD warehouse in Geebung, Brisbane, 4034 

Where do you ship to? 

Within Australia & worldwide

Countries outside Australia have a flat rate delivery fee of $20 AUD

How long does shipping take? 

Within Australia, shipping usually takes 1-13 business days, depending on Australia Post.
You will receive an email to notify you of the confirmation of your purchase and another when your order has been fulfilled. 

Can I pick up my order in store? 

We offer a store pick up service that can be selected during checkout. Store pickup is available Monday - Friday (10am-4pm)

What payment methods do you accept?

We accept Credit/Debit card, Paypal, Afterpay, Apple Pay, Google Pay, Shopfiy Pay

What is your exchange and refund policy?

We don’t offer exchanges or refunds for simply change of mind.  If there is a fault with your order, we will happily exchange or refund with proof of the fault. If for some reason a refund is given for a reason other than fault with the product, we charge a standard 10% restocking fee. 

If there is an issue during transit made by Australia Post we need to wait for a response from them before we resend or refund your order. 

Please contact us at sales@jerichoaustralia.com

Please note we cannot accept any returns or refunds for combs and brushes

How much Beard Oil should I use? 

Every man’s beard is different, so start with a small amount and you can always add more. A little oil goes a long. Start with a few drops , see how you feel and go from there. When using balms, aim for the size of a 5 cent piece. Add more if desired.

Where do you get your products? 

All the ingredients that go into our Beard Care Products are sourced locally here in Australia. We aim to use the highest quality ingredients across all of our products.

Do you test on animals? 

No ! We only test on Beards.
All of our products are 100% cruelty free.  

Do Beard Oils have a shelf life?

We recommend using Beard Oils within 6 months of opening. The scent will start to disappear after 6 months of opening, however the oils themselves are still very beneficial to use long after the 6 months.