FAQ

When will my order be shipped?

We dispatch orders daily Monday-Friday (excluding QLD Public Holidays)

Please note- The Express Post option does NOT mean that your order will be dispatched as a priority over other orders that are ahead of yours.
We hope you understand that the cost of Express Post goes directly to Australia Post for their own priority delivery service. 

We have both standard and express shipping options. Free Express Shipping is available for all orders over $100 Australia Wide. 

Once the items have been shipped Jericho Australia take no responsibility for any lost, damaged, or incorrectly/invalid addressed parcels. This will need to be taken up with the carrier. 

If your parcel needs to be reshipped due to incorrect or invalid address, the cost of shipping is the customers responsibility. 

Where do you ship from?

We ship from our QLD warehouse in North Lakes, Brisbane, 4059

Where do you ship to? 

Within Australia & worldwide

Countries outside Australia have a flat rate delivery fee of $20 AUD

How long does shipping take? 

Within Australia, shipping usually takes 1-13 business days, depending on Australia Post.
You will receive an email to notify you of your order confirmation. You will also receive another email when your order is dispatched which contains your tracking number. 

Can I pick up my order in store? 

You can shop in store at 10/47 Cook Court, North Lakes, QLD 4509
Monday-Friday (8.30am-3.00pm) Excluding Public Holidays 

We also offer a Click & Collect service that can be selected during checkout. Store pickup is available Monday - Friday 8.30am-3.00pm
(Excluding Public Holidays)

Do you test on animals? 

No ! We only test on Beards.
All of our products are 100% cruelty free.  

Do the products have a shelf life?

We recommend the shelf life of our products to be 6 months.

What payment methods do you accept?

We accept Credit/Debit card, Paypal, Afterpay, Apple Pay, Google Pay, Shopfiy Pay

What is your exchange and refund policy?

Please see our Return Policy page

How much Beard Oil should I use? 

Every man’s beard is different, so start with a small amount and you can always add more. A little oil goes a long. Start with a few drops , see how you feel and go from there. When using balms, aim for the size of a 5 cent piece. Add more if desired.

Where do you get your products? 

All the ingredients that go into our Beard Care Products are sourced locally here in Australia. We aim to use the highest quality ingredients across all of our products.