Where do you ship to? 

Within Australia & worldwide (other countries incur a flat rate delivery fee of $20 and do not qualify for free shipping, sorry!)

How long does shipping take? 

Within Australia shipping usually takes 3-5 business days, depending on Australia Post. You will receive an email to notify you of confirmation of your purchase and another when your order has been fulfilled! Please bare in mind we are a small business, so on the odd occasion it may not be able to go out the same day. Worldwide shipping will take 6-10 days.

What payment methods do you accept?

We accept Credit/Debit card, Paypal, Apple Pay, Google Pay and Shopify Pay.

What if I am unhappy with a product?

In this unlikely circumstance, if for some reason you have a problem with one of our products, please get into contact with us to organise a return/refund/store credit. sales@jerichoaustralia.com

Please note we cannot accept returns for combs and brushes

How much beard oil should I use? 

Every beard is different so start with a small amount and you can always add more. A little oil goes a long. I would start with 3-4 drops , see how you feel and go from there. When using balms, aim for the size of a 5 cent piece. Don't forget to brush your beard daily!

Where do you get your products? 

All the ingredients that go into our oils are sourced here in Australia. We aim to use the highest quality ingredients across all our products.

Do you test on animals? 

No, we do not test our products on animals. All of our products are cruelty free.