Refund policy

Return & Refund Policy

If you need to return an item, please read the info below and reach out to us at info@jerichoaustralia.com before sending anything back.

Received the wrong or faulty item?

No worries - if your item is incorrect or faulty, Jericho Australia will happily replace it once sufficient proof (photos, video or return- depending on circumstances) is provided.
Just shoot us an email and we’ll get it sorted.

Change of Mind Returns

Changed your mind? We may accept returns for store credit provided the following conditions are met:

  • The return request is made within 30 days of your purchase

  • Items are unused, and in original packaging

  • Return shipping costs are covered by the customer

Once approved and received, we'll issue store credit (excluding original shipping costs) to the email used for the order.

As our products are personal-care and grooming items, we're unable to resell returned goods for hygiene reasons. Thank you for your understanding.

Please note: We cannot accept returns on brushes, combs or electrical, unless they are faulty.

How to Return an Item

  1. Email us with your order number and the item(s) you’d like to return

  2. Once approved, securely package your item to avoid damage during return

  3. Please ensure you include your full name and order number inside the return parcel so we can correctly identify and process your return upon arrival

  4. Include a tracking number with your return, and send it to:
    Jericho Australia – 1/47 Cook Court, North Lakes, QLD 4509

  5. Notify us of the tracking number via email

  6. Once we receive and inspect the return, store credit will be issued in 1-3 business days, if approved

  7. If the return does not meet the conditions above, the items will be shipped back to you

If you have any questions about your return or eligibility, don’t hesitate to get in touch, we’re here to help.

Order Cancellation Policy

At Jericho Australia, we work hard to process and pack your orders as quickly as possible. If you need to cancel your order before it ships, please read the following:

  • Orders can be cancelled prior to shipment by contacting our team promptly.
    Providing the order has not already been packed.

  • All cancelled orders will incur an 6% cancellation fee.
    This fee helps cover non-refundable costs we absorb when your order is placed, including:

    • Merchant and payment processing fees (charged to us at the time of your purchase, regardless of refund)

    • Admin, Restocking and inventory management

  • Once an order has been packed or shipped, it can no longer be cancelled. 

We appreciate your understanding, as this policy helps us maintain fair and sustainable service for all our customers.

By placing an order with Jericho Australia, you agree to this cancellation policy.